Terms & Privacy Policy

Service Terms

Max Leak Detection provides only water leak detection services across Brisbane. We do not perform repair works, we may expose the leaking pipe at extra cost upon request. Leak locations marked at the site identify the leak based on the inspection at the time. The leak is expected to be within approximately 500 mm of the marked position. Depending on pipe depth, construction materials and site conditions, confirmation of the leak may be found within up to approximately 1 metre of the marked position.

No Leaks Found – No Charge (with Exceptions)

In most residential jobs, if we can’t locate the leak, we don’t charge – this reflects our “No leaks found – No charge” policy. However, a call-out fee of $150 will apply in the following cases:

• Commercial or industrial properties
• Large or complex residential properties requiring extensive inspection
• Situations where the property owner believes a leak exists (e.g., based on our checklist), but no actual leak is present after inspection

Cancellation Policy

Cancellations made within 24 hours of the scheduled booking will incur a call-out fee of $150 unless otherwise agreed.

Photo and Report Use

During service, we may take photos or videos of suspected leak areas to assist in detection, make a report or communicate with plumbers. These may also be used for internal documentation or future marketing examples, only if anonymised and free of personal information.

Access and Safety Requirements

Customers are responsible for ensuring clear and safe access to the property. This includes providing interior access and access to a standard power outlet, both of which are essential for completing leak detection procedures. If the area is unsafe, inaccessible, or if power is unavailable, we reserve the right to reschedule or cancel the appointment. In such cases, a fixed call-out fee will still apply.

Appointment arrival times

While every effort is made to arrive at the appointment time, customers should allow for an arrival window of up to one hour before and after the booked time. Unforeseen delays may occur due to traffic conditions, weather, or extended prior appointments. If a delay is expected, we will notify you as soon as reasonably possible. We appreciate your understanding and flexibility.

Third-Party Communication

Where we coordinate with plumbers, property managers, or tenants, the customer is responsible for ensuring all parties are informed and aligned on access, scope, and timing. We are not liable for miscommunication between third parties not directly engaged by Max Leak Detection.

Payment Terms

Payment is due within 3 days from the invoice issue date, unless otherwise agreed in advance. Late payments will incur interest at a rate of 10% per annum, calculated daily, unless otherwise agreed in advance.

Booking Confirmation & Agreement

When we confirm your booking, it will be taken as your acceptance of Max Leak Detection’s Service Terms.

Privacy Policy

Our website is: https://maxleakbrisbane.com.au.

Information That You Supply

You provide us with information when you request our services, request a quote, or communicate with us. This includes:

• Your name
• Your email address
• Your postal address
• Your phone number

We collect this information to respond to your inquiries, coordinate service, and improve communication.

How Your Information Is Used

• To respond to service requests and provide quotes
• To confirm appointments or coordinate with third parties (e.g., plumbers)
• To issue invoices and receipts

Use and Disclosure of Information

We do not sell, rent, or share your information with unrelated third parties. We may disclose your information to trusted service providers (e.g., licensed plumbers) for the sole purpose of completing the services you requested. We will also comply with legal obligations if disclosure is required by law.

Security of Information Collected

We follow industry standards to protect your information during collection and storage. While no method of transmission over the internet is 100% secure, we take reasonable steps to safeguard your personal data.

Cookies & Comments

If you leave a comment on our site you may opt-in to saving your name, email and website in cookies. This is for convenience so you don’t have to re-enter your details. Comments may also collect IP address and user agent for spam protection. Media uploads should avoid embedded location data (EXIF GPS).

Embedded Content

Articles on this site may include embedded content (e.g., videos, images) from other websites. These sites may collect data and use cookies as if you visited them directly.

Data Retention & Rights

Comments and metadata are retained indefinitely. Registered users can edit/delete their data anytime. You may also request a copy or deletion of your personal data, except where legally required.

Liability Disclaimer

The information provided on this website is for general reference only. While we strive for accuracy, we cannot guarantee the completeness, timeliness, or applicability of all content. Max Leak Detection is not responsible for loss or damages arising from reliance on the content herein.

Our leak detection process uses non-invasive methods, and we do not accept liability for repair outcomes, which are the responsibility of licensed plumbers. We recommend clients confirm repair terms directly with their plumber.